Privacy Policy

Last updated: March 2026

For the purpose of this Privacy Policy, “Screws and Fasteners”, “we”, “our”, or “us” refers to the individual or entity trading as Screws and Fasteners through this website.

We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

Personal information means information about an identifiable individual.

This policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase products from us.

By using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

For more information about privacy rights in New Zealand, visit the website of the Office of the Privacy Commissioner:

Information We Collect

We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

You may provide personal information when you:

• place an order
• create an account
• contact us
• subscribe to marketing emails or newsletters
• enter competitions or promotions
• interact with us through social media

This information may include:

• name
• delivery and billing address
• email address
• phone number
• order details
• communications with us

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• browser type and device information
• pages visited and time spent on the website
• referring websites
• interactions with our website and advertisements

This information helps us understand how visitors use our website and improve our services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

Our website may use technologies such as cookies, pixels, and similar tracking technologies provided by advertising and analytics partners.

Cookies may be used for:

• website functionality (such as maintaining your shopping cart)
• analytics and performance measurement
• advertising and remarketing

We use third-party analytics and advertising services. These services may use cookies, pixels, or similar technologies to collect information about how you interact with our website and advertisements across different websites.

These services may also receive limited information relating to completed purchases or interactions on our website in order to measure advertising performance and improve attribution accuracy.

This may allow us to:

• understand how visitors use our website
• measure advertising performance
• show more relevant advertising on other websites

You can control cookies through your browser settings. If you disable cookies, some features of the website may not function correctly.

Advertising and Profiling

We may use information about your interactions with our website, products, and advertisements to better understand customer interests and improve our marketing.

This may include analysing website activity, purchase behaviour, and interactions with advertisements in order to measure marketing performance and show more relevant advertising.

We may share limited information such as hashed identifiers (for example a hashed email address) with advertising and analytics platforms to improve the accuracy of conversion tracking and measure advertising performance.

This information is transmitted in a privacy-protected format and used only for measurement and attribution purposes in accordance with the policies of the relevant platform.

We do not make automated decisions that have legal or similarly significant effects on individuals.

How We Use Your Personal Information

We use personal information for purposes including:

• processing and fulfilling orders
• delivering products to you
• communicating with you about orders or enquiries
• providing customer support
• improving our website and services
• preventing fraud and maintaining security
• sending marketing communications if you have opted in

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide services to you. These may include:

• payment processing providers
• courier and delivery services
• IT and website hosting providers
• analytics and advertising platforms
• marketing and communications providers
• professional advisers such as accountants, auditors, or lawyers
• regulatory or government authorities where required by law

Some of these service providers may store or process information outside New Zealand.

Third-Party Platforms and Advertising Partners

Our website may use advertising and analytics platforms operated by third parties. These platforms may collect information directly from your browser or device when you visit our website.

These providers may combine information collected from our website with information collected from other websites or services in order to provide analytics services or deliver targeted advertising.

The privacy practices of these third parties are governed by their own privacy policies.

Your Advertising Choices

You can manage how advertising platforms use your information by adjusting your privacy settings or using the opt-out tools provided by those platforms.

You may also be able to control personalised advertising through your browser settings or through industry opt-out tools provided by advertising networks.

Data Security

We take reasonable steps to protect the personal information we hold from loss, misuse, and unauthorised access, disclosure, or alteration.

However, no online system can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee the security of information transmitted over the internet.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including fulfilling orders, complying with legal obligations, resolving disputes, and enforcing our agreements.

Accessing or Correcting Your Information

Under the New Zealand Privacy Act 2020, you have the right to:

• request access to personal information we hold about you
• request correction of your personal information

If you would like to access or correct your personal information, please contact us. We may require proof of identity before processing your request.

In some circumstances we may charge reasonable administrative costs for providing copies of personal information.

Marketing Communications

If you have subscribed to receive marketing communications from us, we may send you emails about products, promotions, or updates.

You can opt out at any time by:

• clicking the unsubscribe link in our emails, or
• contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or believe your privacy rights have been breached, please contact us through the contact form on our website.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.